I. Introduction
This Privacy Policy explains how Chargrill BBQ by jooje, owned by Top10best Pty LTD (“we,” “us,” or “our”) collects, uses, and discloses information collected through our website jooje.com.au.
We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy applies to all information we collect through the Website and does not apply to information collected through any other means (such as offline or through third-party websites).
II. Information We Collect
We collect two types of information through the Website: personal information and non-personal information.
A. Personal Information
The personal information we collect through the Website may include:
- Information Collected Through Forms: Name and email address (and possibly phone number, depending on your preference).
We use this information to respond to your inquiries, process your orders (if applicable), and provide you with information about our services.
B. Non-Personal Information
We may collect non-personal information about your use of our website through cookies and similar tracking technologies. This data may include:
- Browsing activity: Pages viewed, links clicked, search terms used (without personally identifying information).
- Device and browser information: Device type, operating system, browser version, screen resolution.
- General location information: This may be your IP address (which can provide a general idea of your location) but not your specific address.
We may also use third-party analytics tools to gather information about website traffic and user behavior. This information helps us understand how users interact with our website and improve our overall user experience.
III. How We Use Your Information
This section explains how we use the information collected through our website.
We use the personal information we collect for the following purposes:
- To respond to your inquiries: When you contact us through our website forms, WhatsApp, or social media, we use your contact information to respond to your questions and requests.
- To process your orders (if applicable): If you place an order for catering services through our website, we will use your personal information to process your order, confirm details, and communicate about the delivery or service.
- To provide you with information about our services: We may use your email address to send you information about our catering services, promotions, and special offers (with your consent, if required by law).
We use the non-personal information we collect for the following purposes:
- To improve our Website: We analyze the non-personal information we collect to understand how users interact with our website. This helps us improve the functionality, design, and content of the Website.
- To personalize your experience: We may use non-personal information to personalize your experience on our Website by tailoring the content and recommendations you see.
- For marketing and advertising purposes: We may use non-personal information for marketing and advertising purposes, such as targeted online advertising. However, we will not use this information to identify you personally without your consent.
Please note that we may also use your information for other purposes that are not listed here, but that are compatible with the purposes listed above. We will always obtain your consent before using your information for any purpose that is not reasonably foreseeable based on your use of the Website.
How We Use Your Information (To respond to your inquiries) to clarify that you also use this information to respond to inquiries received through those channels. For example:
“When you contact us through our website forms, WhatsApp, or social media, we use your contact information to respond to your questions and requests.”
IV. Sharing Your Information
This section explains how and when you might share user information with third parties.
Here are some things to consider when building this section:
- Do you share user data with any third-party service providers? These could be companies that help you process payments, deliver orders, or handle email marketing.
- Do you disclose user data in response to legal requirements?
IV. Sharing Your Information
We take the security of your personal information seriously and will use commercially reasonable efforts to protect it from unauthorized access, use, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.
Here are some specific ways we protect your information:
- Secure Sockets Layer (SSL) encryption: We use SSL encryption to encrypt the transmission of your personal information between your browser and our website.
- Data security practices: We maintain internal controls and procedures designed to safeguard your information.
We will not share your personal information with third parties except in the following limited cases:
- Service Providers: We may share your personal information with third-party service providers who help us operate our website and provide our services. These service providers are carefully selected and obligated by contract to:
- Use your information only to perform the specific services they are contracted to provide.
- Protect your information with the same level of care that we do.
We will only disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary to:
- Comply with a court order, subpoena, or other legal process served on us.
- Protect and defend our rights or property.
- Prevent or mitigate harm to you or others.
In the event of a data breach, we will promptly notify you and take appropriate steps to mitigate the risk.
By using our website, you agree to the terms of this Privacy Policy, including our data security practices and information sharing policies.
V. Security
(Continue from previous section)
We take the security of your personal information seriously and will use commercially reasonable efforts to protect it from unauthorized access, use, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.
Here are some specific ways we protect your information:
- Secure Sockets Layer (SSL) encryption: We use SSL encryption to encrypt the transmission of your personal information between your browser and our website. This helps ensure that your information is not intercepted by unauthorized third parties.
- Data security practices: We maintain internal controls and procedures designed to safeguard your information. This includes measures such as limited access controls, regular security reviews, and employee training.
In the event of a data breach, we will promptly notify you and take appropriate steps to mitigate the risk. This may include contacting you directly, resetting passwords, or taking other steps to protect your information.
VI. User Choices and Opt-Out
You have the right to access and update your personal information. You can request to access or update your information by contacting us at [email protected]
If you have subscribed to our email marketing list, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails.
VII. Links to Other Websites
Our Website may contain links to other websites that are not owned or operated by us. We are not responsible for the privacy practices of any other website. We encourage you to read the privacy policies of other websites before submitting any personal information to them.
VIII. Children’s Privacy
Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe that your child under 13 has provided us with personal information, please contact us. If we learn that we have collected personal information from a child under 13, we will delete that information as soon as possible.
IX. Changes to this Privacy Policy
We reserve the right to change this Privacy Policy at any time. We will notify you of any changes by posting the revised Privacy Policy on our Website. We encourage you to review this Privacy Policy periodically for any updates.
X. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].
Effective Date
You can include the date the privacy policy was last updated here:
Effective Date: 1 Jan 2024